At Pure Washrooms we think differently to our competitors, we understand that it’s not about us… It’s about YOU… Our customer!! We first opened in 2004 and over the last 12 years we have developed many long lasting relationships with our clients.
To be The Best Washroom Service Company.
- Our mission is to build strong, lasting relationships with our customers
- We are open and honest with all our customers, and act with integrity, and respect
- We are passionate about creating cleaner environments for your customers and colleagues
- We practise social responsibility to improve our environment by recycling waste, reducing water consumption, and using eco-friendly products
OUR CUSTOMER SERVICE GUARANTEE
- We always deliver on time… every time!
- Our team are friendly and enthusiastic
- You can contact us 24/7
“It’s all about delivering a quality service, on time, every time, to every customer.” That’s the dream and mantra of our Managing Director, Martin Pugh, who has a career history spanning both the retail and service sectors. He has held roles in finance and sales as well as senior management roles in the washrooms services sector for more years than he cares to remember. As one of our co-founders, Martin always leads from the front and continually shares the vision that exceeding customer expectations is the road to success. With public perception of hygiene higher than ever before, and the highest standards of cleanliness demanded in washrooms outside the home, he believes it is a fantastically exciting time to head a company that delivers the best in standards and customer service. He makes sure we achieve this through constantly innovating our products and services. In his personal life, Martin has the pleasure of supporting two sons; one an aspiring actor and the other an aspiring musician. So it’s likely he will be working to keep them in the lifestyle they have become accustomed to for some considerable time!
Grant has recently joined Pure Washrooms as the Sales Director. With over 20 years’ experience in the sales industry including stints in the security and renewable energy industries respectively, he is both excited and focused on helping Pure Washrooms build on the fantastic foundations laid by the existing team. Grant joined Pure because he truly believes on its core ethos of on time every time and he is very much looking forward to driving the growth within the business for many years to come. Grant is a proud father to two amazing boys who are the light in his life and he loves nothing more than to spend time with his boys and his wife Ruth whenever he can. He lists his other passions as Coventry City F.C. and golf.
Project Delivery Manager
Sam has been a vital part of Pure Washrooms since she joined us in January 2008, after being inspired by Pure Washrooms’ genuine passion to deliver excellent customer service. Sam brings with her over 20 years’ experience in admin and management and you may already recognise her name as she was our Office Manager for 8 years. Sam is often referred to as the glue that holds the company together, proving that her admin skills and management experience are vital to us. As our company has grown, Sam has been responsible for more demanding projects like the successful implementation of our new Data Software which has resulted in Sam being promoted to Project Delivery Manager. As part of her new role Sam will continue to drive the business forward with her expert eye for development and problem solving in both systems and processes, working to always ensure that we are delivering fairly priced services to our clients that exceed their expectations. Sam is a proud mother of two sons, the eldest is an accountant, and her younger son is an accounts assistant. Sam enjoys travelling, listening to live music, socialising and making the most of her weekends with her partner Steve, family and close friends.
David brings over 14 years of experience in Service Delivery Management, holding positions such as National Service Delivery Manager and Field Operations manager for companies such as Sky Television and Fujitsu Telecommunications Europe. He brings with him substantial experience in service delivery and field operations, making him an important and valued member of the Pure Washrooms team. David said soon after joining us, “I am delighted to have come on-board with the team here at Pure Washrooms. From top to bottom and in every department, a team that truly has the customer and the customer experience at heart. There’s not a single member of staff here who wouldn’t go that extra mile – for the customer or each other. That’s inspiring, and very refreshing to see!.” David is passionate about quality, the customer journey, and delivering a service which is second to none. “It is very exciting to have joined a business that shares my passion for excellence in service delivery.”